FORTUNE -- One difference between Apple (AAPL) and Samsung is how they handle customer complaints.
When a Chinese flight attendant died last summer, apparently by electrocution from an iPhone plugged into a third-party charger, Apple did three things:
When Richard Wygand, a Canadian racing enthusiast, complained to Samsung that his Galaxy S4 caught fire while charging overnight, the company asked for video proof.
Wygand, accustomed to Apple's product warranty policies -- and hoping perhaps to boost his YouTube viewership -- declined the offer and instead went public, posting a second video last week:
[Thanks to BGR's Zach Epstein for spotting it. The statement Samsung gave Business Insider: "Samsung takes the safety and security of our customers very seriously. Our Samsung Canada team is in touch with the customer and is investigating the issue."]
Below: Samsung's form (with names etc. removed). Apple has also been known to require a signee's silence, and its legal boilerplate is, if anything, even denser and more inscrutable. But it usually doesn't mention "servants."
A watchdog agency demands Apple classify iPads as computers with 2-year warranties
FORTUNE -- In the latest twist in China's state-sponsored attack against Apple (AAPL), the China Consumer's Association -- a government funded watchdog group -- has zeroed in on the iPad. In a statement posted on the CCA's website, according to a report Sunday on China.org.cn:
"Apple Inc. was told to equalize the warranty periods in China compared with other countries. Buyers MOREPhilip Elmer-DeWitt - Mar 31, 2013 8:23 AM ET
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