Ever since Netflix's 2011 stumble, when it announced a price increase and a spinoff of its DVD business, the company has concentrated on pleasing customers. The latest: allowing customers to create their own user profiles.
FORTUNE -- As Apple (AAPL) continues to send out near-daily barrages of product updates for iTunes, Netflix continues to focus squarely on improving its customer experience.
The latest example of this is Netflix's (NFLX) new user profiles, MOREDan Mitchell, contributor - Aug 2, 2013 12:56 PM ET
Well, temporarily anyway. The goal? To see what I've gained (and lost) in the last decade.
FORTUNE -- I'm signing off Facebook for the month of August. And Twitter. And Instagram. And LinkedIn, Pinterest, & MessageMe. If you'd like to reach me before September, please send an email to my @fortune address or better yet, call me. I suspect I'll have a bit more time than usual to call you back.
Put MOREJessi Hempel, writer - Aug 1, 2013 5:00 AM ET
As customer relationship management finds itself at a crossroads, Nimble aims to take a bite out of Salesforce and others.
By Andres Vaamonde
FORTUNE -- "CRM" looks like yet another jargony business acronym -- it stands for "customer relationship management," which just doesn't sound all that sexy.
Lack of appealing acronyms aside, the CRM industry is booming. CRM companies create software that helps businesses manage contact with current and future clients MOREJul 30, 2013 5:00 AM ET
Twitter and Facebook aren't driving music sales online. Last.fm is. Remember Last.fm?
By Heather Muse, editor
FORTUNE -- "Be more social" is advice that pretty much every entrepreneur gets. Have a presence on Facebook. Be active on Twitter. But does that translate into sales? It's complicated.
Recent research about music sales showed a surprising social network generating an increase in sales for artists. Track plays on Last.fm, a music discovery service that has MOREJul 18, 2013 8:11 AM ET
Sharing isn't the reason there are several replacements waiting in the wings. Time management is.
For a different take on the demise of Google Reader, click here.
By Heather Muse, editor
FORTUNE -- In some ways, it seems like the death of Google Reader unleashed a hydra -- destroy one RSS reader, and several pop up in its place: namely Feedly, AOL Reader and Digg Reader, among others.
As my colleague Ryan Bradley points out, the MOREJul 1, 2013 11:25 AM ET
One year later, it looks that way.
FORTUNE -- It's been one year since Microsoft announced it was acquiring Yammer, a social networking tool for companies, for a whopping $1.2 billion. The plan? Use Yammer's software as a social layer across Microsoft's products and keep the smaller, San Francisco-based company as independent as possible. Twelve months in, Microsoft still has plenty of integration work ahead of it. But the Redmond-based tech giant MOREMichal Lev-Ram, writer - Jun 25, 2013 9:59 AM ET
Social shares are replacing uniques and pageviews.
By Gregory Galant @gregory, contributor
FORTUNE -- Imagine an Olympic sport without any universal quantitative metrics. Thousands of hyper-competitive athletes competing furiously with each other, but only able to keep score by chatter at cocktail parties and compliments from their colleagues. Welcome to the world of journalism for the past several centuries.
In the age of print, circulation numbers were dubious at best and there was of course MOREJun 21, 2013 10:03 AM ET
How the Web responded on social media to Apple's World Wide Developers Conference.
FORTUNE -- Bet you didn't know that the conference Apple (AAPL) hosted in San Francisco last week for 6,000 developers was a face-off between CEO Tim Cook and Jony Ive, his Senior VP for design.
That's apparently how the folks at Viralheat saw it, judging from the graphic they released Monday. When the social media analytics firm looked at the MOREPhilip Elmer-DeWitt - Jun 18, 2013 5:47 AM ET
Clara Shih says true success is finding ways to empower others.
FORTUNE -- Fortune's Brainstorm Tech Conference (July 22-24 in Aspen, Colo.) regularly brings together the best and brightest minds in tech innovation. Each week, Fortune will turn the spotlight on a different conference attendee to offer his or her own personal insight into business, tech, and entrepreneurship. This week, we asked Hearsay Social founder and CEO Clara Shih to answer MOREJun 13, 2013 12:39 PM ET
Stockholm-based Wrapp is locking up more funding and moving headquarters to San Francisco.
By Kurt Wagner, reporter
FORTUNE -- Stockholm-based Wrapp, the company known for giving away gifts, is on the receiving end of a present from Sand Hill Road this morning -- $15 million in funding. Wrapp, whose app enables users to send free and paid gift cards to friends or family using a smartphone or Facebook, today announced a Series MOREJun 13, 2013 7:30 AM ET
|Light bulb ban set to take effect|
|Netflix finds plenty of binge watching, but little guilt|
|Military retirees: You betrayed us, Congress|
|Military families worry about skyrocketing grocery bill|
|Average American inheritance: $177,000|