ChangeWave: 82% of new iPad owners are 'very satisfied'

Apple's new tablet scored even higher than the old. Heat-gate was a nonissue.

Click to enlarge.

It's not often you can get 200 people to agree about anything, nevermind something as controversial as a new Apple (AAPL) product.

But on several issues the new iPad owners surveyed last week by ChangeWave Research were practically unanimous.

• 98% were either satisfied (16%) or very satisfied (82%) with their new toy
• What they liked best "by a landslide" (75%) was the high-res display
• 89% said the much-publicized heat issue was either not a problem or something they had never experienced

No other tablet is getting stratospheric satisfaction ratings like this, not even the iPad 2. Only 74% of iPad 2 owners surveyed in February pronounced themselves "very satisfied."

And based on a side-by-side comparison of "Heatgate" and "Antennagate," ChangeWave concluded that the operating temperature of the new iPad was a non-issue for most users: "Simply put, the heat issue does not appear to be a perceived problem for the overwhelming majority of new iPad owners." See below.

Source: ChangeWave Research

Below the fold: The rest of the ChangeWave charts.

More

Posted in: Antennagate, Apple, ChangeWave, ChangeWave Research, Heatgate, iPad, iPhone, Mobile, Satisfaction, Tablets

• iPhone tops J.D. Power's satisfaction list for the 7th time

  Battery life proves critical, as Samsung comes in third, below the industry average

  In smartphones these days, according to J.D. Power and Associates, nothing matters more in terms of customer satisfaction and loyalty that how fast the battery drains.

  "Both carriers and manufacturers recognize the fact that battery life needs to be improved," said J.D. Power's Kirk Parsons in a press release issued Thursday. "However, the study uncovers the need for a MORE

  Philip Elmer-DeWitt - Mar 16, 2012 10:20 AM ET
  Posted in: Apple, HTC Corporation, iPhone, J. D. Power and Associates, Mobile, Samsung, Satisfaction, Smartphones

• ChangeWave poll finds 96% of users satisfied with iPhone 4S

  Up from 93% with iPhone 4. What they like most: Siri. Least: Too short battery life.

  Despite widely publicized reports of unexplained battery drainage, the satisfaction ratings on Apple's (AAPL) latest iPhone continue to hover in what ChangeWave research director Paul Carton calls "nosebleed territory."

  In a survey of 215 new iPhone 4S owners, 77% declared themselves "very satisfied" and 19% "somewhat satisfied" with their new phones. Only 2% were "disappointed."

  Given the margin MORE

  Philip Elmer-DeWitt - Dec 1, 2011 7:00 AM ET
  Posted in: Android, Apple, AT&T, BlackBerry, ChangeWave, Google, iPhone, Microsoft, Mobile, RIM, Satisfaction, Sprint, Verizon

• iPad satisfaction hits 95% in October ChangeWave survey, up 4 pts. from May

  Apple's "magical" device the first choice of 80% of respondents who plan to buy a tablet

  The iPad, which scored a 91% satisfaction rating in ChangeWave's May survey, inched up another four points in results released Tuesday.

  In this survey of 3,108 early adopter types, more of whom presumably own Apple's (AAPL) tablet computer than did six months ago, the "very satisfieds" were down 3 points to 71% and the "somewhat satisfieds" MORE

  Philip Elmer-DeWitt - Nov 2, 2010 10:55 AM ET
  Posted in: Apple, ChangeWave, iPad, Satisfaction, Tablets

• J.D. Power: iPhone is No. 1, again

  Consumers and business users alike prefer it over the BlackBerry

  Here's a bullet point you can expect to see at Steve Jobs' next keynote.

  Apple's (AAPL)  iPhone has once again come in first in J.D. Power's semi-annual customer satisfaction study, despite a battery that continues to disappoint.

  Apple increased its score in both the consumer and business user portions of the survey.

  Research in Motion's (RIMM) BlackBerry was No. 2 among business users and MORE

  Philip Elmer-DeWitt - Oct 8, 2009 6:40 PM ET
  Posted in: Apple, BlackBerry, iPhone, J.D. Power, RIM, Satisfaction