• Holiday shopping forecast: Stronger, and predictably crazy

    Expect a big jump in sales on Black Friday and Cyber Monday this year. Online, sales from mobile platforms are expected to surge 110%.

    By Kevin Kelleher, contributor

    FORTUNE – Some day in the future, anthropologists may be able to explain the bizarre shopping rituals of the 21st Century American consumer during the holiday season: Why, for example, so many people look for bargains on one day – Black Friday – MORE

    Nov 19, 2012 11:27 AM ET
  • Apple Stores top Tiffany's in sales per square foot, again

    But the $45 dollars the average Apple Store customer spends each visit is the least of it

    FORTUNE -- It is likely that there is no retail outlet in the world that generates as much cash per square foot than an Apple Store.

    That's certainly true of the U.S., according to the latest top 10 list from Retail Sails, which ranks U.S. chain stores by their productivity (see chart at right).

    Apple (AAPL) MORE

    - Nov 13, 2012 7:12 AM ET
  • Apple's new Palo Alto Store is WAY TOO LOUD!

    Was this the reason, Jean-Louis Gassée asks half seriously, John Browett was fired?

    FORTUNE -- In a well-argued memo to management written by a friend of Apple (and former head of advanced product development and worldwide marketing), Jean-Louis Gassée devotes this week's Monday Note to the blaring problem with the company's new flagship store in Palo Alto that some are calling a prototype for future venues:


    Louder, he points out, MORE

    - Nov 11, 2012 7:04 PM ET
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  • The long knives at Apple: What the experts are saying

    Forstall and Browett are out. Ive, Cue, Mansfield and Federighi pick up the slack

    FORTUNE: While the fourth estate was preoccupied with a hurricane and Wall Street was closed due to flooding, Apple (AAPL) announced a major shuffling of its executive team Monday.

    Here's how some leading Apple watchers told the story overnight:

    Piper Jaffray's Gene Munster: Apple Consolidates Management Around Core Players. "Yesterday Apple announced top level management changes, most notably Scott Forstall head of MORE

    - Oct 30, 2012 7:13 AM ET
  • Video: Hoopla at the opening of Beijing's new Apple Store

    Apple built a huge, three-story retail outlet -- the city's 3rd -- just in time for the iPhone 5

    FORTUNE -- Remember what happened in January when the iPhone 4S arrived in Beijing? Would-be customers and rival gangs of scalpers massed by the thousands outside the company's two stores. Demand totally overwhelmed supply and SWAT teams had to be called in to control the rioting when Apple (AAPL) halted sales before MORE

    - Oct 20, 2012 7:18 AM ET
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  • iPhone 5: Customers in the Big Apple camp out 8 days early

    By Sunday there were 7 in the queue -- each of them for commercial purposes

    FORTUNE -- In the popular imagination -- and in Samsung TV ads -- the people willing to wait in line for days to buy the newest Apple (AAPL) gewgaw are hopeless fanboys and fangirls who need to get a life.

    That attitude is so 2007.

    Today, occupying a space near enough to the front of an iPhone queue MORE

    - Sep 16, 2012 4:28 PM ET
  • Video: Burglar drives his SUV through an Apple Store window

    Turns out it's easier to get into than out of those big glass facades

    FORTUNE -- The Riverside Press-Enterprise Wednesday had the story -- and surveillance video -- of a Los Angeles man charged with driving his 2003 BMW X5 into the Apple (AAPL) retail store in Temecula, Calif., for a quick smash and grab. You've got to see it to believe it.

    - Sep 14, 2012 4:37 AM ET
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  • Report traces Apple Store turmoil all the way to Tim Cook

    The shift in emphasis from service to profits comes from the top, say insiders

    FORTUNE -- After Apple (AAPL) public relations released a statement calling staffing cutbacks at its Apple Stores a "mistake" that was being reversed, many thought that John Browett's days at the company might be numbered.

    Browett is the Wharton MBA who was brought in from the giant British electronics chain Dixons to run Apple's retail operations after their MORE

    - Aug 29, 2012 6:24 AM ET
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  • Apple Store chief admits he 'messed up.' Bloggers smell blood.

    Company acknowledges "mistake" as planned cutbacks are reversed

    Daring Fireball's John Gruber likened it to the most vicious dressing down of a sales staff in American film history -- Alec Baldwin's tirade in Glengarry Glen Ross. The Loop's Jim Dalrymple called it "one of the worst decisions" Apple (AAPL) had made in a decade. "This has the stench," Dalrymple wrote, "of a man looking to make a name for himself."

    When two bloggers who MORE

    - Aug 17, 2012 8:28 AM ET
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  • The cult of the Apple Store

    Part 4 of the New York Times' series takes readers inside the indoctrination process

    FORTUNE -- If you've ever wondered what kind of training is required to get Apple employees to behave the way they do at the opening of a new retail outlet or the launch of a new iPhone -- whooping, hollering and tearing around the shopping mall -- David Segal's front-page story in Sunday's New York Times offers MORE

    - Jun 24, 2012 8:25 AM ET
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