After 600 negative reviews and a 5,000-signature petition, it offers 4 'not yet's and 2 'soon's
Eight days after releasing Final Cut Pro X, the latest update to its popular professional video editing software, Apple (AAPL) issued an FAQ designed to answer what it describes as "a lot of discussion in the pro video community."
"A lot of discussion" is an understatement.
The program was lampooned on Conan O'Brien. It triggered the current No. 1 letter-writing campaign on PetitionOnline, with more than 5,000 signatures. And it drew more than 600 one-star reviews (the most negative Apple allows) on the Mac App Store.
The FAQ itself is a classic. Apple continues to describe the update as "a breakthrough" that has "impressed many pro editors." But in its answers, it is forced to acknowledge the limitations of the version released last week and ask customers to take what is, in effect, a rain check.
By our count we read:
Apple has issued some refunds to disgruntled buyers, but they are not guaranteed.
Ask that the company either support the previous version or sell it to someone who will
Nobody has sued Apple (AAPL) yet over the changes it made in Final Cut Pro X, the latest version of its popular professional video editing software, but judging from the language in the petition gathering signatures on the Web, it's just a matter of time.
Endorsed by a long list of people who describe themselves as MOREPhilip Elmer-DeWitt - Jun 27, 2011 2:42 PM ET
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