Ever since Netflix's 2011 stumble, when it announced a price increase and a spinoff of its DVD business, the company has concentrated on pleasing customers. The latest: allowing customers to create their own user profiles.
FORTUNE -- As Apple (AAPL) continues to send out near-daily barrages of product updates for iTunes, Netflix continues to focus squarely on improving its customer experience.
The latest example of this is Netflix's (NFLX) new user profiles, MOREDan Mitchell, contributor - Aug 2, 2013 12:56 PM ET
Can Instacart take on Amazon's grocery business with one-hour delivery and a fleet of personal shoppers? Founder Apoorva Mehta thinks so.
FORTUNE -- There are few dot-com era startups more ignominious than Webvan, the online grocery business that spent over $800 million in three years before collapsing in 2001. It remains a cautionary tale for entrepreneurs like 26-year-old Toronto-raised Apoorva Mehta, whose seven-month-old business Instacart is trying to succeed in a $568 MOREJP Mangalindan, Writer - Jun 18, 2013 10:51 AM ET
Turnarounds at Dell, HP, and Yahoo generate more headlines than fast results. And then there's Best Buy -- lower-profile but showing progress against all odds.
By Kevin Kelleher, contributor
FORTUNE -- When was the last time you went to a Best Buy? And more importantly, would you consider going back? I ask question knowing that some of you -- you know who you are -- are laughing, or smirking, or at least have written MOREJun 12, 2013 9:35 AM ET
The tech giant is reportedly expanding its grocery delivery services. Surprised? Don't be.
FORTUNE -- Would you order groceries from Amazon? If you live in Los Angeles or the San Francisco Bay Area, that's a question local residents could be asking themselves later this year.
According to a Reuters report, the company's AmazonFresh service could expand to L.A. and the Bay Area by the end of 2013. Part of the expansion MOREJP Mangalindan, Writer - Jun 10, 2013 5:59 AM ET
The name -- and property -- of Amazon's CEO surfaces in Apple's e-book antitrust trial.
FORTUNE -- "I'm not comfortable discussing the contents of that meeting."
That's what Russell Grandinetti, Amazon's (AMZN) vice president for Kindle content, said when asked in a Manhattan federal court Friday about a meeting he attended in Amazon CEO Jeff Bezos' Seattle boathouse on Sunday Jan. 24, 2010.
It was the only question in more than four hours MOREPhilip Elmer-DeWitt - Jun 6, 2013 2:12 PM ET
New media companies -- from Gawker to Buzzfeed -- have sprung up to feed every niche (and then some). Which are actually profitable?
FORTUNE -- The web has given rise to a number of notable digital publishers serving almost everyone's tastes, from straightforward news to guilty pleasures. For every Pulitzer-winning 10-part series on wounded war veterans, there are just as many frothy posts like the "10 funniest cat GIFs of the MOREJP Mangalindan, Writer - May 10, 2013 11:50 AM ET
Few stocks involve more guessing than Amazon. The company is tightfisted when it comes to disclosing data or metrics.
By Kevin Kelleher, contributor
FORTUNE -- No matter how much research is done before an investment, there always remains a little bit of faith when it comes time to place a trade. People may mock analysts when their forecasts are off, but the analysts who aren't pressured by their firms to dress up MOREKevin Kelleher - May 9, 2013 5:00 AM ET
The first crop of fresh, original content from Amazon's Hollywood arm is now ready-to-stream. But are the shows any good?JP Mangalindan, Writer - Apr 19, 2013 2:43 PM ET
Supercharged by PayPal, the e-commerce company and its stock are red-hot. Watch out, Amazon!
FORTUNE -- "I'd like to take you on a journey." A group of 2,500 eBay employees is assembled at the San Jose Civic, a concert venue a few miles from company headquarters. Their boss, CEO John Donahoe, is onstage, asking them to reflect on their work. "Close your eyes," he urges in a deep baritone. "What is MOREJP Mangalindan, Writer - Feb 7, 2013 5:00 AM ET
Amazon's latest tablet has received mostly positive reviews. Should it?
FORTUNE -- When the first Kindle Fire arrived last year, some critics and users were quick to judge. The hardware could have been faster and better designed, the software less spastic. And where were the volume buttons?
Fast-forward a year or so and there's a slew of new Kindles to buzz over. The first to arrive, the 7-inch Kindle Fire HD, is MOREJP Mangalindan, Writer - Sep 19, 2012 3:10 PM ET
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