J.D. Power
J.D. Power: iPhone is tops for 5th time
March 18, 2011: 11:16 AM ETTwo Android phone makers lose ground in the most recent consumer satisfaction survey
Photo: J.D. Power
The iPhone's dominance of J.D. Power's semi-annual consumer satisfaction surveys has become so routine that the venerable marketing company's press release Thursday buried the news after six paragraphs about how owners who use their phones for Twitter, Facebook, LinkedIn and the like are measurably happier with their smartphones than those who don't.
What struck me was not how many little gold dots Apple's (AAPL) smartphone earned in the satisfaction chart posted below the fold -- five in every category but battery function, just like last time and the time before -- but how many its competitors lost.
HTC and Motorola (MOT), which have been riding the Google (GOOG) Android bandwagon, lost a dot apiece in overall satisfaction, ease of operation, operating system (!) and battery function. Palm (HPQ) and Samsung lost a dot here and there. Nokia (NOK) and Research in Motion (RIMM) were unchanged.
J.D. Power's survey was fielded between July and December 2010 among 7,275 smartphone owners.
Below: The satisfaction grid. For the full report, click here.
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iPhone tops J.D. Power's customer satisfaction survey for 4th year in a row
Here's one we're sure to hear about at the next Apple (AAPL) press event.
For the fourth time in a row, the iPhone has come in first in J.D. Power and Associates' semi-annual smartphone customer satisfaction survey with a score of 800 out of 1,000 -- well ahead of its competitors.
If it weren't for the iPhone's battery life -- much improved on the iPhone 4 but still all-too-brief on older models MORE
Philip Elmer-DeWitt - Sep 23, 2010 12:49 PM ET -
J.D. Power: iPhone is No. 1, again
Consumers and business users alike prefer it over the BlackBerry
Here's a bullet point you can expect to see at Steve Jobs' next keynote.
Apple's (AAPL) iPhone has once again come in first in J.D. Power's semi-annual customer satisfaction study, despite a battery that continues to disappoint.
Apple increased its score in both the consumer and business user portions of the survey.
Research in Motion's (RIMM) BlackBerry was No. 2 among business users and MORE
Philip Elmer-DeWitt - Oct 8, 2009 6:40 PM ET
