The voice of Windows in the enterprise discovers that Mac users are more productive
That 41% of enterprises won't let Apple (AAPL) PCs anywhere near their computing services -- not even e-mail or the Internet -- should come as no surprise to the IT professionals who subscribe to Forrester Research's market research reports. After all, it reflects the advice that Forrester has been giving information technology departments for decades. Take, for example, this quote from a 2008 Forrester report on enterprise computing:
"IT departments crave standardization, and Macs pose too many problems for IT departments. The verdict for enterprise-focused vendors is clear: Unless your market is a niche business group, Windows is the only desktop you need support." (link)
Which makes the findings of the Forrester survey of 590 IT executives and decision makers that produced the chart above all the more surprising. "It's time to repeal prohibition and take decisive action," writes David Johnson in a new report made available to Fortune (and available for sale here). "Mac users are your HEROes and you should enable them not hinder them."
"HERO," it turns out, is a Forrester acronym for Highly Empowered and Resourceful Operatives -- "the 17% of information workers who use new technologies and find innovative ways to be more productive and serve customers more effectively."
"Most of the Macs today," writes Johnson, "are being freewheeled into the office by executives, top sales reps, and other workaholics. Forrester believes this is the same demographic that we're now calling the "power laptop user," and according to the latest Workforce Technology And Engagement Survey, power laptop users make 44% more money, use more collaboration apps, and carry an average of three devices wherever they go."
These power users are willing to pay for MacBook Pros out of their own pocket, according to Forrester, because their company-supplied Microsoft (MSFT) Windows PCs:
Are slowing them down. Time is the only thing that these fierce competitors can't make more of. Many of today's corporate PCs are saddled with management, backup, and security agents that can bog down a PC. Employees want their PCs to boot in 10 seconds, not 10 minutes, and they don't want to have to get a cup of coffee while opening a 20 MB spreadsheet in Excel. They're drawn to uncluttered Macs — especially those with solid-state drives, which are more responsive and boot in seconds.
Look cheaply made. Image and personal brand are the currency of influence, and first impressions matter. For the same reason they wouldn't wear cheap shoes and a bolo tie to meet with Lloyd's of London to insure their cargo ships and cranes, these power brokers don't want to show up to a meeting with a plastic laptop that sends the subliminal message that they aren't prosperous enough to afford something nicer.
The report goes on to offer six steps IT departments can take to "ease Macs into their enterprises" and three case studies of companies that have done so successfully.
"Stand in the way," Forrester concludes, "and you will eventually get run over."
It's quite a turnaround for the voice of Windows in the enterprise. If you're not a Forrester subscriber, you can buy the report for $499 here.
With hackers running riot on the Internet, here's how you can get paid to stop them.
By Alex Konrad, contributor
FORTUNE -- Don't let the headlines about New Corp.'s (NWSA) recent phone follies give you the wrong idea about hacking: Cyber crime is only getting more complex and dangerous, but it is creating new jobs for people who want to fight it. Recent high-profile hacks of government sites, Citigroup (C), and Sony MOREJul 22, 2011 5:00 AM ET
Intel's CIO talks about the challenges of supporting the "consumerized" workplace and why everyone loves tablets -- but what they really need are laptops.
Diane Bryant never intended to go to college, let alone become a top executive at Intel, the world's largest chipmaker. She joined the Santa Clara, Calif.-based company back in 1985 and has held several positions over the years, including silicon design engineer and general manager of the MOREMichal Lev-Ram, writer - Feb 2, 2011 3:38 PM ET
The company needs to transform, but here's why going private doesn't make sense.
Rumors of Dell going private really took off back in June when, at the Sanford C. Bernstein investor conference, CEO and founder Michael Dell, well, mentioned that he had considered that strategy.
Then earlier this month, CFO Brian Gladden poured some gas on the flames when he said the debate was still alive in Austin, saying that Dell (DELL) had spent MOREShelley DuBois, writer-reporter - Nov 18, 2010 11:50 AM ET
|J.D. Power ranks GM tops in quality for first time|
|Fed sets road map for end of stimulus|
|Dow sinks 200 points after Fed hints at stimulus easing|
|Men's Wearhouse fires the 'I guarantee it' guy|
|IRS to pay $70 million in bonuses|