FORTUNE -- When Wang Bin's iPhone 4S developed a glitch, he went online to book a slot at the nearest Apple Store Genius Bar.
Mr. Wang, a correspondent for the Beijing Morning News, soon discovered that every appointment at all three Beijing Apple Stores had been booked four weeks in advance.
They'd been snapped up by scalpers and were being resold online for anywhere from $1.60 to $6.50 apiece.
Wang, who published an account of his troubles on Monday, had a choice: He could either pay the scalpers' prices or stand in line for up to four hours hoping for a cancellation.
Think of it as a 21st century illustration of what economists call the "tragedy of the commons," whereby a shared resource -- a rich fishing bank, a field for grazing cattle -- is quickly depleted by individuals acting independently and in their own self interest.
This is not the first time Chinese scalpers have caused headaches for Apple (AAPL). The launch of the iPhone 4S in Beijing was abruptly halted in January 2012 when the company's barricades were overwhelmed by gangs of "yellow bull" scalpers bused in from the countryside.
Apple CEO Tim Cook is reportedly visiting China this week to smooth over a variety of issues. This one, however, is probably below his radar screen.
Thanks to Electronista for spotting the story.
The high-tech wundercompany landed not only on our street corners and in our malls, but also on the top 10 of Fortune's Most Admired Companies.
Editor's note: This article appeared in the March 8, 2007 issue of Fortune magazine.
By Jerry Useem
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Once you get past the elaborate poop joke, South Park's Apple send-up is spot on
Comedy Central didn't do its South Park franchise any favors with the clip it chose to promote the 15th season premier: The keynote where Steve Jobs unveils the HumancentiPad. Jobs send-ups are comedic cliches and the centiPad -- a scatalogical spoof on a Dutch horror film few Americans have seen -- is almost unwatchable.
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Starting, I suppose, with the company's founding on April 1, 1976
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Retail staff briefed Sunday on a plan to move into enterprises that aren't yet "confused"
"What I love about the consumer market, that I always hated about the enterprise market, is that we come up with a product, we try to tell everybody about it, and every person votes for themselves... With the enterprise market, it's not so simple. The people that use the products don't decide MOREPhilip Elmer-DeWitt - Feb 28, 2011 6:12 AM ET
It can feel like a cult, he says. And behind the scenes, it's "all sell, sell, sell!"
Apple's (AAPL) 46,600 employees tend to like where they work, and it's rare that one talks out of school.
But in the current issue of Popular Mechanics, of all places, an Apple retail store employee talks candidly -- if anonymously -- about what's going on behind those whoops, hollers and high-fives.
A few MOREPhilip Elmer-DeWitt - Feb 18, 2011 7:19 AM ET
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