Forrester

How are iPhone owners different? Forrester counts the ways

Owners of Apple (AAPL) iPhones who hold down jobs -- as opposed, presumably, to those who go to school, are between jobs or live off the proceeds of their trust funds -- are more than twice as likely to access the Internet from their phone as working Americans who own Research in Motion (RIMM) BlackBerries, Palm (PALM), or Microsoft (MSFT) Windows Mobile devices, according to a report issued Friday by MORE

Apple: Only good. Dell: Poor and very poor

Apple (AAPL) can take some satisfaction in the fact that it clobbered the Windows PC manufacturers in the customer experience survey released last week by Forrester Research (FORR) -- but not too much satisfaction.

The fact is, the computer industry as a whole fared pretty badly compared with, say, retailers and hotel chains. And even high-scoring Apple was ranked 23 out of 113, trailing the likes of eBay, Costco and BJ's MORE

Forrester: Top 4 reasons IT should support the iPhone

In the early days of Apple's (AAPL) iPhone, when corporate IT managers were taking their first close look at the device (and wondering whether it would find a place in their organizations alongside Research in Motion's (RIMM) BlackBerry), few documents were more influential than the Forrester Research report entitled "The iPhone Is Not Meant For Enterprises."

Released on Dec. 12, 2007, the six-page, $749 report was better known by its subtitle: MORE