FORTUNE -- One difference between Apple (AAPL) and Samsung is how they handle customer complaints.
When a Chinese flight attendant died last summer, apparently by electrocution from an iPhone plugged into a third-party charger, Apple did three things:
When Richard Wygand, a Canadian racing enthusiast, complained to Samsung that his Galaxy S4 caught fire while charging overnight, the company asked for video proof.
Wygand, accustomed to Apple's product warranty policies -- and hoping perhaps to boost his YouTube viewership -- declined the offer and instead went public, posting a second video last week:
[Thanks to BGR's Zach Epstein for spotting it. The statement Samsung gave Business Insider: "Samsung takes the safety and security of our customers very seriously. Our Samsung Canada team is in touch with the customer and is investigating the issue."]
Below: Samsung's form (with names etc. removed). Apple has also been known to require a signee's silence, and its legal boilerplate is, if anything, even denser and more inscrutable. But it usually doesn't mention "servants."
Where are the video bloggers raising questions about Samsung's decline?
FORTUNE -- Did you miss the report Monday about the Samsung Galaxy S3 that caught fire in the pants pocket of a Swiss teenager, sending out shoulder-high flames and inflicting second- and third-degree burns on her right thigh?
I'm not surprised. These things can happen in any device powered by lithium-ion batteries, and the news of such incidents tends to fly under the MOREPhilip Elmer-DeWitt - Jul 9, 2013 11:13 AM ET
Meanwhile, 44% of tablet shoppers plan to buy an iPad versus 24% for Kindle Fire
FORTUNE -- Consumer preferences in one of this holiday's hottest categories -- tablet computers -- shifted pretty dramatically between the third and fourth quarters, according to a new survey of U.S. households with broadband access published Thursday by Parks Associates.
Among its findings:
For the first time, more U.S. broadband households plan to purchase a tablet for the holidays MOREPhilip Elmer-DeWitt - Dec 13, 2012 5:10 PM ET
Pent-up demand for the new Kindle is even stronger than for the iPad 2
In a note to clients issued Thursday, RBC's Mike Abramsky shares the results of a ChangeWave survey of 2,600 early adopter types. Two key findings:
5% of those surveyed said they had pre-ordered or were very likely to buy Amazon's (AMZN) new Kindle Fire, exceeding the 4% who said they were very likely to buy the original iPad MOREPhilip Elmer-DeWitt - Nov 9, 2011 8:38 AM ET
There's a case to be made that Amazon's new browser is more important than its tablet
The hardware Amazon (AMZN) introduced Wednesday dominated the early headlines. Most of the coverage focused on whether Amazon's Fire tablet will cut into sales of Apple's (AAPL) iPad or Barnes & Noble's (BKS) Nook or both.
But the second-day stories have started to zero in on the implications of a less-heralded -- and more unexpected -- MOREPhilip Elmer-DeWitt - Sep 29, 2011 11:05 AM ET
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