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How 2010 tech changed retail forever

December 20, 2010: 5:00 AM ET

A long time coming, the combined efforts of major players and successful startups have irrevocably changed the way consumers shop.

In the tech world, 2010 will be remembered for a few newsworthy events. The iPad launched last spring and took tablets mainstream. In August, sales of Android devices trumped iPhone sales for the first time. And just several weeks ago, the industry eagerly witnessed Google's (GOOG) jaw-dropping (and rejected) bid for Groupon.

Behind the scenes, a much more subtle, but no less important, transformation took place. This year, more than ever, American consumers changed the way they shopped thanks in large part to web sites and apps that reshaped the discovery process with more tempting online offers, easier ways to compare prices, and innovative solutions for attracting customers to stores.

So far this holiday season, consumers have spent $27.5 billion online, a 12% increase over last year, compared with overall retail growth, which grew just 3 to 4%. And according to the National Retail Federation, e-commerce sales on Black Friday jumped 15% to make up 34% of all shopping that day. Meanwhile, daily deals sites like Groupon and LivingSocial are reporting banner years, and recently-introduced mobile apps like ShopKick claim rapid adoption, both from consumers and retailers.

Long gone are the days when consumers merely crawled through newspaper ads and trekked out to brick and mortar stores. Through the power of the web, the smartphone and the tablet, they have more options than ever. More

  • ChromeOS CR-48 Preview

    Initial thoughts after the first few hours with Google's ChromeOS reference design laptop.

    FedEx dropped off my Google (GOOG) ChromeOS laptop demo unit this morning.  The box has the now famous exploded hamster jet cover art and very few parts inside. I also ironically got a Steve Jobs figurine in the mail today too.  They didn't seem too happy to be in each other's company:

    Read on to see the CR-48 in action..

    - Dec 9, 2010 4:36 PM ET
  • Smart phones. Smart networks. Smart packages?

    FedEx jumps on the "smart" wagon with a new web-based service.

    FedEx Corp. (FDX) today is announcing a sensor-enabled device that can wirelessly feed real-time data about a package's whereabouts, condition and other metrics to the Internet.

    The service, called SenseAware, will launch this spring. Its initial target markets are the health-care and life-sciences businesses, industries that often need to know the precise location of the products (drugs, test results, samples) they ship.

    The MORE

    - Nov 17, 2009 6:01 AM ET
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