Apple 2.0

Covering the business that Steve Jobs built

iPhone dropping fewer calls

April 5, 2011: 10:21 AM ET

AT&T's dependability is improving while Verizon's dropped-call rate hits a record low

Source: ChangeWave Research

In its first survey of iPhone owners since Apple (AAPL) began selling a version of the iPhone 4 through Verizon (VZ), ChangeWave Research found that the overall satisfaction of Verizon iPhone owners was "virtually indistinguishable" from that of those using the AT&T (T) version -- despite the fact that AT&T continues to drop calls more than any other major U.S. carrier.

82% of Verizon customers pronounced themselves "very satisfied" with their iPhones versus 80% of AT&T owners, while 16% and 18%, respectively, said they were "somewhat satisfied."

Meanwhile, both companies seem to be making progress on the dropped-call front. The frequency of dropped calls over the past 90 days among AT&T respondents dropped from a high of 6% in September to 4.6% in March. Among all Verizon customers, the frequency was 1.4%, the lowest ever recorded in a ChangeWave survey. For Verizon iPhone owners, however, the rate was slightly higher: 1.8%

Below: The rest of ChangeWave's latest charts.

Source: ChangeWave Research

Source: ChangeWave Research

Source: ChangeWave Research

Source: ChangeWave Research

ChangeWave's survey of 4,068 consumers was completed on March 28. A summary of its findings is available here. The complete report costs $1,500.

Posted in: , , , ,
Join the Conversation
About This Author
Philip Elmer-Dewitt
Philip Elmer-DeWitt
Editor, Apple 2.0, Fortune

Philip Elmer-DeWitt has been following Apple since 1982, first for Time Magazine, and now on the Web for Fortune.com.

Email | @philiped | RSS
Current Issue
  • Give the gift of Fortune
  • Get the Fortune app
  • Subscribe
Powered by WordPress.com VIP.