J.D. Power: iPhone is tops for 5th time

March 18, 2011: 11:16 AM ET

Two Android phone makers lose ground in the most recent consumer satisfaction survey

Photo: J.D. Power

The iPhone's dominance of J.D. Power's semi-annual consumer satisfaction surveys has become so routine that the venerable marketing company's press release Thursday buried the news after six paragraphs about how owners who use their phones for Twitter, Facebook, LinkedIn and the like are measurably happier with their smartphones than those who don't.

What struck me was not how many little gold dots Apple's (AAPL) smartphone earned in the satisfaction chart posted below the fold -- five in every category but battery function, just like last time and the time before -- but how many its competitors lost.

HTC and Motorola (MOT), which have been riding the Google (GOOG) Android bandwagon, lost a dot apiece in overall satisfaction, ease of operation, operating system (!) and battery function. Palm (HPQ) and Samsung lost a dot here and there. Nokia (NOK) and Research in Motion (RIMM) were unchanged.

J.D. Power's survey was fielded between July and December 2010 among 7,275 smartphone owners.

Below: The satisfaction grid. For the full report, click here.

Click to enlarge. Source: J.D. Power

Also on Fortune.com:

[Follow Philip Elmer-DeWitt on Twitter @philiped]

Join the Conversation
About This Author
Philip Elmer-Dewitt
Philip Elmer-DeWitt
Editor, Apple 2.0, Fortune

Philip Elmer-DeWitt has been following Apple since 1982, first for Time Magazine, and now on the Web for Fortune.com.

Email | @philiped | RSS
Current Issue
  • Give the gift of Fortune
  • Get the Fortune app
  • Subscribe
Powered by WordPress.com VIP.