Steve Ballmer doesn't get it

June 7, 2010: 10:37 AM ET

Microsoft's CEO knows  the future of personal computing lies with mobile, yet he continues to live in the past.

I sat incredulous last week listening to Steve Ballmer display more out-to-lunchness than I've ever heard from a major CEO. His company, Microsoft (MSFT), only recently lost the battle of most valuable technology company to Apple (AAPL). He is presiding over the umpteenth reorganization of the company he has run for years, having succeeded his pal, Bill Gates. His online business, whose Bing search engine is making modest gains against industry leader Google, lost more than $700 million last quarter.

Yet here was Ballmer traveling down a semantical rabbit hole over the future of the PCs. In Ballmerworld, it doesn't matter that the PC is shrinking in relevance. Any device is a computer, and people will want to use Windows because they're so familiar with it. By the way, Windows 7, Microsoft's latest release, is crushing it, further proof that computer users love Microsoft.

CEOs certainly are paid to put on a happy face and represent as well as possible. But hearing Ballmer at the Wall Street Journal's D conference left me with one question: What is the guy smoking? Windows 7 has been a "success" in part because Microsoft's previous effort, Vista, was such a stinker. Businesses the world over held off so long on upgrading their PCs that once Microsoft got it right they had no choice but to start replacing obsolete equipment.

Semantics aside, Ballmer knows as well as anyone that the future of personal-computer industry is in mobile devices. Here, Microsoft's hand is so weak that its most important global equipment partner, Hewlett-Packard (HPQ), is buying a beleaguered smartphone maker, Palm (PALM), for its superior mobile operating system. Ballmer's reminiscing that Microsoft was ahead of the curve on mobile software only draws attention to the fact that the PC kingpin's cash, power, research and market might have left it approximately nothing in the phone arena. That's not good. If the growth is in mobile devices and Microsoft can't shoot straight on anything other than a PC or a laptop (and, to give credit where its due, gaming devices), then its fearsome cash flow and market position in the corporate enterprise mean less than nothing going forward. In the area of computing where Microsoft has been thrashed by Apple, it is nothing more than an extremely well-funded yet dysfunctional and emotionally scarred company. (This seems like a good time to point out that Microsoft has been pursuing tablet computers for a decade, the very segment Apple dominated in a couple months. But then that would feel like piling on.)

There's more. Ballmer came across as obsessed with the competition. That, at least, is prudent yet doesn't sound good. He spoke at length about Google (GOOG), Apple, Nokia (NOK) and Research in Motion (RIMM). (To his credit, he was responding candidly and thoughtfully to an interviewer's questions.) Young Mark Zuckerberg, in contrast, fed the audience a line about Facebook's most challenging competitor being a company it hasn't necessarily encountered yet. Trite, yes. But also not defensive, and supremely confident.

The current issue of Fast Company has a thumbsucker suggesting that it's time for Ballmer to go -- and that he should be replaced by Bill Gates. An even more embarrassing chart in the New York Times the day after Apple passed Microsoft in value starkly showed the turning point at Microsoft: the year Ballmer became CEO.

What Zuck should have said

Tongues wagged in Palos Verdes, the gorgeous site of the conference just south of Los Angeles, at the thrashing The Wall Street Journal's Walt Mossberg gave Facebook's Zuckerberg over privacy issues.

Here's my take. Mossberg had a point, arguing that Facebook's generally confusing and "opt-out" approach to privacy controls isn't kosher. The thing is, Mossberg didn't know when to stop. He came across as a mean old man, refusing to offer a gesture of decency when Zuckerberg obviously was so uncomfortable that he was sweating profusely and had to remove his cherished hoodie. For his part, Zuckerberg held his own, and continued speaking cogently through the perspiration, no mean feat.

Writing lines from the audience is easy, but here's what the CEO of one of hottest companies in Silicon Valley might have said to Mossberg: "Look, this is how we've decided to do it. We *think* that's cool with *most* of our users, though we're absolutely listening. No one is forcing you to use Facebook, any more anyone is forcing you to buy an iPad. We're open to your criticism, but if at the end of the day you're that upset about our opt-out approach, stop using Facebook."

On a separate note, for all the energy expended on an interesting but narrow topic, no one got around to asking Zuckerberg any questions about the many business issues facing Facebook. Wouldn't it be great if Zuckerberg came to Fortune Brainstorm Tech in Aspen next month and had a genuine business conversation about Facebook?

Why Tim Armstrong makes AOL compelling

Kara Swisher asked the CEO of AOL (AOL) an insightful question. To paraphrase: Why build such an impressive management team of ex-Googlers (like Armstrong) and other Internet powers for such a relatively small and declining company like AOL.

Armstrong is so darn believable you almost forget that AOL is just what Swisher says it is. And yet, when Armstrong says the Internet pioneer remains a powerful brand with consumers and can make a contribution to local journalism across America you just start to get sucked into thinking maybe AOL can be viable again.

Armstrong, by the way, will join Fortune in Aspen. We'll start working on insightful questions for him now.

Power table

Seated at the table next to mine the opening night of the D conference: Facebook's Sheryl Sandberg, Wendi Murdoch, Steve Jobs, Mark Zuckerberg, FCC Chairman Julius Genachowski, Rupert Murdoch. Not bad.

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About This Author
Adam Lashinsky
Adam Lashinsky
Senior Editor at Large, Fortune

Adam Lashinsky is a San Francisco-based editor-at-large for FORTUNE, covering Wall Street and Silicon Valley. Lashinsky joined FORTUNE in 2001, after two years as a contributing columnist. Prior to joining FORTUNE, Lashinsky covered Silicon Valley for TheStreet.com and The San Jose Mercury News. A Chicago native, Lashinsky holds a B.A. in history and political science from the University of Illinois at Urbana-Champaign.

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