Apple 2.0

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Apple preparing an iPad Wi-Fi fix

May 11, 2010: 12:38 PM ET

More than a month after it appeared, the company will address a nagging complaint

"A very small number of iPad users have experienced issues with Wi-Fi connectivity," begins Apple (AAPL) Support Article TS3304 "iPad: Issues connecting to Wi-Fi networks," putting a positive spin on an embarrassing development before offering several kludgy workarounds.

Then, in an update posted last week, the support article delivers a line that will be music to many a frustrated iPad owner's ears:

"Apple will also address remaining Wi-Fi connectivity issues with a future iPad software update."

The problems the early iPad adopters reported -- dropped connections, weak signals, forgotten passwords, sluggish downloads -- appeared on Day 1. The longest thread on Apple's iPad support board, "Weak wifi," began on April 3 at 5:18 p.m., less than nine hours after the device went on sale. It's since drawn 761 comments and has been read 111,766 times.

The support article promising the Wi-Fi software fix was updated on May 6, but nobody seems to have noticed the change until early Tuesday morning, when a user in Ohio named Kermit262 spotted it.

"Excellent news," Kermit wrote at 5:51 a.m. "No timeframe given, but it's reassuring knowing a fix will be forthcoming."

Via AppleInsider.

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[Follow Philip Elmer-DeWitt on Twitter @philiped]

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About This Author
Philip Elmer-Dewitt
Philip Elmer-DeWitt
Editor, Apple 2.0, Fortune

Philip Elmer-DeWitt has been following Apple since 1982, first for Time Magazine, and now on the Web for Fortune.com.

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