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J.D. Power survey: iPhone tops in all but battery

May 1, 2009: 9:54 AM ET

JD Power awardsApple's (AAPL) iPhone took first place in J.D. Power's 2009 smartphone consumer satisfaction survey released Thursday.

The iPhone ranked highest in every category except battery life, where it was tied for last place with Motorola (MOT).

Research in Motion's (RIMM) BlackBerry, by contrast, scored highest in battery life but ran with the middle of the pack in the other categories (physical design, ease of operation, features, operating system and overall satisfaction).

The survey was conducted between July and December 2008 among 2,648 smartphone users. Apple scored 791 on a scale of 1,000.

In a separate survey of 15,270 owners of traditional mobile phones, LG did best, followed closely by Sony Ericsson.

The iPhone's nearest competitors were two phones running on Microsoft's (MSFT) Windows Mobile: LG and Samsung. They were followed by HTC, running Google's (GOOG) Android. RIM, Palm (PALM) and Motorola brought up the rear.

Below: The smartphone consumer satisfaction summary. Individual scores below the fold.

JD Powers 2009

JD Powers smartphone bar graph

JD Powers cellphone bargraph

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Philip Elmer-Dewitt
Philip Elmer-DeWitt
Editor, Apple 2.0, Fortune

Philip Elmer-DeWitt has been following Apple since 1982, first for Time Magazine, and now on the Web for

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